Selection: Based on actual working conditions and combined with experience from more than 100,000 equipment application cases each year, we provide technical support.
Drawings: We provide customers with standard 2D/3D drawings and respond to requests for non-standard customized product drawings faster than the industry average.
Request a quote: Dedicated one-on-one business support.
Orders and Contracts: Standard templates + third-party electronic signatures, instant order placement, stock preparation, and production.
Strict control of factory delivery times: 3-5 days for general standard products, 7-10 days for precision standard products;
15-20 days for general non-standard products, 25-30 days for precision non-standard products, without losing end users due to variable delivery times;
Progress bar transparency: Set up dedicated service, respond within 2 hours, provide a clear answer within 6 hours, and update the progress of urgent orders within 24 hours.
Dedicated transportation: Leveraging the advantage of high daily throughput, dedicated logistics routes are established for certain developed regions, striving to deliver goods the day after they leave the factory.
Worry-free installation: Installation services are available for some products.
Technical support: Dedicated after-sales service representative, 2-hour response time, and dispatch of personnel to the site on the same day for urgent and critical issues. One-on-one diagnosis and provision of solutions.
Replace first, then return: Unconditionally provide a new machine, prioritize the continuation of end-user production, and then diagnose and determine the cause.
Provide insurance claims services for products that pose a risk to personal safety.
